- Customer service
Great bike! Great service!
I can’t say enough about this company. Great service!
I received the Eastside X Steel Blue, 58cm (I'm 6'1" long arms), and it fits just right! Assembling was a cinch, all the needed compact tools are included, and I just added a little grease to the seat post and pedal threads. While I really like the bicycle in itself, what I genuinely appreciate is that a chain/pant protector was included! I have pant straps but they're a hassle for me, and I'm not always wearing shorts. The ride is extremely smooth, fast and simple fun. Customer service through emails was excellent. They are very reasonable people and responsive. I will recommend Fyxture and may get my wife one. Thanks.
Great for the money
Very quality piece. Could use a better saddle.
The Eastside X Blue Steel is a great bike for the price point. Arrived with no issues or blemishes. The 4130 frame is straight and light for this level of bike. As with any bike in this category from other companies, components are reliable but will need attention after a while if you use your bike a lot. But I guess that's any bike, really. This is perfect for me though as an around town and commuter bike, along with the occasional 20+ mile ride. The wheels are fine. Heavy but reliable (like me, I guess). I prefer box rims but, again, that's the price point. Also, the grips (which I guess are the same tread as the tires) look nice but are slightly uncomfortable to me. And they're easily replaced and certainly not a deal breaker in any way. Aside from price and component quality, one of the biggest selling points for me was the sizing and geometry. The sizing range makes way more sense to me than the limited ranges from other companies where a frame size covers a wide span of rider heights. With Fyxation, I felt confident that a 58cm frame would fit me (6'2) well. Like with every bike company, the pandemic caused shipping delays. However, Fyxation was great in communicating and responding. Solid customer service. This alone would put them above so many other companies but their bikes happen to be good too. Between the quality of bikes and the customer service, I have no idea why Fyxation is not mentioned more often. There are not a lot of youtube reviews or forums talking about them. And, frankly, the Eastside easily competes with the State 4130 and at a slightly better price. (Given this experience and my bike's quality, I would also be more inclined to buy a Pixel than the much-touted Core Line.) Color selection is on par and components are mostly better or similar to competitors. Where State, 6KU, Retrospec, and Pure get all the love (and quite a bit of hate, might I add), Fyxation is silently selling great bikes at a great price. I honestly have no idea how I came across them but I'm glad I did.
This is my first true single speed bike coming from a GT Meatball with a 2 speed automatic. I wanted something similar with a clean aesthetic and minimal maintenance. I honestly think you could get better value from other brands such as Pure Cycles or State Street for $100+ less - I only picked the Eastside for the color scheme and blacked out components (I'm actually not thrilled with the color, it's a much lighter blue than in the pictures.) The quality of the components seems ok and the 4130 chromoly steel frame still feels heavy, otherwise pretty decent out the box. Installation was a breeze.